Lenox Advisors

New Business Case Manager

US-NY-New York


Who we are:


Lenox Advisors is a full-service, multi-faceted financial services firm.  Our clients hire us for our commitment to help them achieve long-term financial success.  We have an immediate need for a Case Manager in our New Business department.


The purpose of the role is to partner with our Brokerage Directs to work with our brokers to coordinate and expedite Life, Disability and Long Term Care insurance.  This position will be responsible for coordinating cases for our broker community on behalf of our Brokerage Directors.


What you’ll be doing:


  • Manage an average pending case load of 100-125 cases.
  • Coordinate and expedite all Life, Long Term Care and Disability Income insurance applications to MassMutual.
  • Stay current on MassMutual’s underwriting, product, compliance and submission requirements. Gain understanding and implement into daily process.
  • Educate brokers on the impact of underwriting requirements including but not limited to: medical impairments, financials, and foreign guidelines.
  • Review of underwriting requirements and respond to all underwriting communication.
  • Negotiate underwriting offers for business placement.
  • Update, respond to and initiate activities within the client management system to ensure case and client data is current.
  • ADE and reporting as needed.
  • Other duties as assigned.


What we’re looking for:


The successful candidate with have a Bachelor’s degree and two years previous knowledge of life insurance products, be proficient in all aspects of underwriting and will be well versed in medical terminology of conditions, impairments and medications. The candidate will also have strong organization skills, high attention to detail and the capacity to solve problems while considering impact to clients and firm. Brokerage experience a plus. The ideal candidate must also be proficient with Microsoft Office and have the ability to learn new software quickly. Strong communication, interpersonal and negotiation skills are a must.


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